Terms and Conditions
1. In general
1.1. Welcome to the yiam Website (hereinafter referred to as the “Website”),
To www. yiam . gr is an online store that offers for sale traditional Mediterranean, Greek packaged foods, meals, (such as indicatively videotaped recipes based on the products sold, etc.). The licensor of this Website is the company with the name Papacharalambous Dimitrios with headquarters in Agia PC 40003, Tax Office of Larissa, Tax Identification Number 163535800
1.2. The access to this Website, and the products and services offered through this website (hereinafter referred to as the “Services”), their use as well as the conduct of sales are subject to these terms, conditions and notes (hereinafter referred to as as the “Terms and Conditions”). By navigating the Website and using the Services and / or buying and selling Products, you accept all current Terms and Conditions, as well as their occasional updates that govern our relationship. In case of your disagreement or reservation for part or all of these terms you can contact our Customer Service Department through the CONTACT section before you navigate or use the Services or the transaction, or you can still send us a written letter to our address, otherwise the acceptance of all terms by you is unconditional.
1.4. This Website also contains links to other Websites which are not managed by the YIAM family (the “Linked Websites”). The YIAM can not control the Linked Sites, nor does it guarantee the clearance, correctness, legality, completeness or quality of the content and accept no responsibility for them or for any loss or damage that may result from their use. When you use the Linked Websites, the Terms and Conditions of each web page apply accordingly.
1.5 . Applicants become official members of the YIAM family upon registration on our website. They can also register by giving their consent to log in through their FACEBOOK account (www.facebook.com). They can be registered either as individuals or as professionals. . Depending on your capacity, you also have access to the corresponding section of our Website. The YIAM entitled without justification and / or for reasons of legitimacy (for instance due to a previous violation of these Terms and Conditions, unlawful conduct, etc.) refuse the request of a member for providing any of the Services or for transactions involving The company.
2. DESCRIPTION OF TRANSACTIONS & SERVICES
2.1. The online store of YIAM sells the products it produces. The company reserves the right to freely choose the products it displays on its Website and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with the deadline provided the information of users as and where legally provided.
2.2. In any case, it is pointed out that the description of the ingredients of the products and in general the information included in the indications on the products and their production and expiration dates are made by the management and YIAM is responsible for their truth or accuracy.
2.3. Also through the website YIAM p they argue recipes and food preparation suggestions based products sold in our website to them all with users exclusively for domestic use. The content and recipes of the Website are addressed exclusively to consumers over the age of eighteen (18 years). We can not guarantee the result of the execution of the recipes, even if you follow all the steps according to the instructions you have received from us or the supplier. The user remains solely responsible for the result or any problem that may arise while executing a recipe. Each recipe is given “as is”. You should always take seriously the additional information for each product, whether it concerns the storage, consumption, cooking or any other possible use of the product as well as the properties of the devices and other tools you use to execute the recipes.
4. Restrictions on access and use of the Website
4.1 You may not abuse, obstruct or in any way interfere with the operation of the Website, as well as the replacement or change of its content. You must not commit or encourage criminal acts, transmit or distribute viruses, Trojan horses, worms , logic bombs or any other malicious or technologically harmful material and generally do not allow any action that may result in infrastructure or operation of the website. It is also forbidden to violate the obligation of confidentiality or to use the website in any other way offensive or obscene.
4.2. Additionally, you must not violate any part of the Services, destroy data, to induce resentment in others, to violate the property rights of others, to send unsolicited advertising or promotional material, commonly known as “spam» ( spam ) or try affect the performance or functionality of any features of the Website or features that you have accessed through the Website. Violation of this provision constitutes a criminal offense under Greek law. The YIAM will report any such breach may come to the attention of the competent law enforcement authorities and disclose to them the evidence of your identity, under the conditions of the law.
4.3. Your connection to our website is made under the terms of articles 5.5. and 15 with your own means and through companies and providers selected by you .
4.4. If there is no activity for 60 minutes, it is automatically disconnected from the members’ area of the online store.
5. Copyright, Software and Content
5.1. The website www . yiam . gr is the official website of YIAM . The intellectual property rights in all software and content to which you have access to this Site or through it, remain the property of YIAM or providers that license and are protected by international laws and treaties on copyright. All these rights belong to YIAM and providers that license.
5.2. Under no circumstances should the display and promotion of the content of the Website be construed as a transfer and / or assignment of a license and / or right of use. You may save, print, and display available content for personal use only. No part of this site may be reproduced, stored in a retrieval system, transmitted, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of, You may use this content in connection with any business or commercial activity unless you have obtained written permission from YIAM . There are also allowed to Modify conceit, translate, reconstruct or create derivative works using any software or accompanying documentation provided by YIAM or providers that license. In addition, you do not have any license or consent to use, in any way, the YIAM trademarks and you agree not to use these trademarks, or any trademarks of similar colors, without the written permission of YIAM
5.3. Photo display of our products We
have made every effort to ensure a realistic and accurate photo display of the majority of our products, which are sold through our Website. However, due to technological limitations, these photos may differ from the actual condition, shape and image of the products. This is completely natural given the limited technological possibilities, even with the use of the latest technological developments in the field of photographic imaging.
Keep in mind that while YIAM has tried to accurately display the colors of its products, the actual colors you see depend on the specifications of your monitor and therefore may not be accurate. Additionally, photos or videos may contain information or data that does not correspond to the most recent product display , as they have been photographed or videotaped in a previous state.
5.4 . Website
Access We hereby grant you limited access to and personal use of this Website, but not permission to download or modify this or any part of it, except with the express written permission of YIAM . This license does not permit any resale or commercial use of this Website or its content, any collection and use of any catalogs, product descriptions or prices, any derivative use of this Website or its content, any download or copying of account information for the benefit of another merchant or any use of data mining tools, robots or similar data collection and extraction tools. However, as visitors of the website you have the exclusive right to download for free the recipes presented on the Website, for personal and sole use.
5.5 . You may not reproduce, copy, sell, resell, visit or otherwise use this Website or any part of it for any commercial purpose without our express written permission. We have exclusive rights to the domain name of our company and all trademarks appearing on our website are duly subject to legal protection.
5.6 . You may not use frames or boxing techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or format) of the YIAM Website without our written consent. You may not use any ” meta tags” or any other “hidden text” based on YIAM names or trademarks without our express written consent. In the event of unauthorized use, the license granted by YIAM shall cease to be valid.
5.7 . You may not use any YIAM logo or other proprietary graphics or trademark or open source code or part of the link without our prior written consent.
6. Terms of sale
6.1. By placing an order, you agree to purchase a product in accordance with the following terms and conditions. As a rule, we deliver products only within the Member States of the European Union (see our Delivery Policy in Article 8). For deliveries outside the European Union, contact our Customer Service Department through the Contact Us section , having previously chosen as a country of residence “Other countries” and judged through a special procedure that the delivery of our products is possible, we will confirm the approval of your order and its mission. Specifically, deliveries outside the European Union will be considered in a separate procedure for approval or rejection and our customers will be notified of the acceptance or rejection of the order request within six working days by e-mail (e- mai l). Please note that the automated message that appears on the screen with the details of the order request that our company will receive, is not an acceptance of your order, but is received subject to the above procedure, and in case of acceptance it will receive an order confirmation during above where the details for the completion of the order with the payment will be included. Depending on the legislation of any country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. You will be notified if such a problem occurs.
ii) You can also place your order as an unidentified user (GUEST USER), without having to register as a YIAM family user .
6.3. The YIAM brings to you a range of products from the production workshop in Agia t th Larissa also orders are shipped on working everyday of the week. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:
i) Upon completion of your order request, your total aggregate order is displayed, which includes all its details. If you then proceed to the stage of completion of your order, you contact the third payment service provider in order to complete the repayment of the agreed price under the terms of the following paragraph ( ii ) below and Article 9 below. Upon successful completion of the payment you will receive an automated order confirmation message, which will be sent to the email address (e- mail ) that you have stated to us. In case of choice of payment of your order by cash on delivery (cash on delivery is valid only in Greece) then you will receive the order confirmation based on which the products will be delivered to you under the condition of appropriate payment upon delivery and subject to article 6.11 below and under the terms of article 10.6 see below. In case of selection of “deposit in a bank account” of YIAM the order is not executed until the bank account of the company is credited. ii) Our Company may (but is not required to) conduct a verification through its partner payment service providers for the maximum possible security of transactions regarding the correctness of the payment details you send us (in the case of credit card payment or via third on line provider of payment services) at the stage of completion of your order and the connection with the third party provider of payment services may reject your order if it is found or there is the possibility that there is any problem with these items.
i) Your order then goes through the collection stage to be processed and you will be sent an email (e- mai l) when the products are shipped for delivery to the delivery address (or in case of multiple deliveries to the addresses p delivery) that you have stated. The delivery of your products is governed by the Terms of article 8 below.
ii) In the event that for any reason it is found that there is an unexpected shortage in any of the products you placed in the order and / or that a product will be available after the delivery time listed in our online store or that there is a problem in relation to the products included in your request, then our Company will make every effort to get in touch with you either by email to the e-mail address (e- mai l) you have stated to us or by direct telephone contact with you through a representative (or in all the above ways) in order to consult with you about any modification, correction or cancellation of your order. If it is not possible to contact you for a period of 7 calendar days then your order will be executed in the place where there is availability and will be canceled for the rest. In any case, any modification of your order will be sent to you again with a new message to the e-mail address (e- mai l) that you have stated to us and this message will be the confirmation of your order based on which the order will be executed. your order. The products will then be shipped under Article 8 below.
6.6. It is clarified that the shipping time may vary depending on the availability of the products in relation to the time Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. Within the European Union, delivery usually takes place within 1-3 working days after confirmation of shipment (1-6 working days within Greece). For further information, read Article 8 on our Company’s Delivery Policy.
6.7. After the confirmation email (e- mai l) you can use the order tracking tool we provide, at any time, through the “My Account” section of the YIAM Website . Additionally, it will notify you about the status of your order by e-mail (e- mai l).
6.8. You must be over 18 years old to make a transaction at YIAM . Guests under the age of 18 are not allowed to exchange data and any information with us. When you place an order, you agree that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is sufficient balance to cover the cost of the products. In any case, the Company reserves the right to carry out the audits referred to in article 6.4. ii ) above.
6.9. Keep in mind that, due to the nature of our products, most of which are perishable or expiring products, or which are vulnerable and therefore sensitive products, it is the customer’s responsibility to follow the instructions provided on the packaging. product. Also the customer is responsible for the products after their delivery by the carrier. Similarly, due to the nature of the products offered, we do not take responsibility in case the product (s) is not received by the customer on the day of delivery through his own fault, ie on the first delivery attempt. The YIAM reserves the right at any time to change the specifications listed on the website in connection with any product without prior notice.
j) All products are available for personal use only and not for resale, except in the case of professionals
6.11. When you place an order, you will receive an email (e- mai l) confirming that we have received and accepted your order. The product purchase agreement will only be drawn up after your payment has been approved and your credit / debit card or PayPal account has been debited or your YIAM account has been credited by bank transfer. In case of cash on delivery, the products delivered with retention of title (the delivery is only valid for deliveries within Greece ,. If “bank deposit” of YIAM the order is not executed until credited to the bank account of the company. Note that infor Rome Cash on delivery or deposit in a bank account is made only in euros
6.12. During the execution of your order you will receive a series of automated emails (e- mai l), which will report the progress of your order.
i) These messages refer to the following steps:
a) Order confirmation: as provided in Articles 6.4 and 6.5. above.
b) Order processing: When the products of the order have been collected and have been sent for shipment to your place which will be accompanied by the shipment slip.
c) Order pending: If any of the products of your order was not collected and has remained as pending we will contact you.
d) Canceled: In case your order has been canceled for the reasons stated in these Terms.
ii) Also in case of any pending or problem during the processing of your order, then you will be sent a corresponding e-mail (e- mai l) and / or we will contact you at the phones you have given us during registration or registration of the order on our website.
6.13 By sending a request for an order you consent to the receipt of the above notices, which are a prerequisite for the proper progress of your order. These e-mail messages (e- mai your l) call to make sure they can reach you and keep them throughout the course of our transaction. It is your obligation, in case you do not receive the relevant emails (e- mai l), to contact through the CONTACT section . The parties agree and accept that the communication described in Article 6.12 and the manner in which it is conducted (via e-mail ( mail ) or telephone) also cover the legal requirements for your written notification, notification, confirmation of your order, wherever when required by law. In case you wish to express your objections, or to provide you with clarifications about the content of an e-mail (e- mai l) that you have received above, or for any other reason you can contact us through the CONTACT section
6.14 In case of your telephone order on your own initiative after your call, you accept the following:
i) your calls, as we inform you at the beginning of each telephone conversation, are recorded for security reasons but also for reasons that serve the correct execution of your orders. It is expressly stated that when declaring your credit card number, or any other item related to your financial details.
ii) The payment of your order can be made either by credit card, or by deposit in a bank account, or by cash on delivery only within Greece. It should be noted that the possibility of cash on delivery within Greece .
iii) If possible, the user shall be sent the e-mails (e- mai l) referred to in Article 6.12 above to the e-mail address (e- mai l) which he will state to our competent representative. Otherwise the user accepts that the confirmation of the order to be recorded in the telephone conversation is a complete proof of the total order and its price and that it meets the terms and conditions of your written information, notification, confirmation of your order, where and when the law requires it. In case of any problem of execution of your order whenever it happens, we will contact you by phone at the phones you have stated to us.
iv) Otherwise, the present Terms and Conditions apply to telephone orders as well.
7.1. The company generally reserves the right and the YIAM user accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and / or withdraw the offers at any time with or without prior notice to the YIAM users , who will be informed about the current price from its relevant posting on the website. The user selects the corresponding website depending on the country / place of dispatch, that which determines the price list of our products according to trade our policy and associated transport costs in the country. While we strive to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we find an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order to be canceled. If your order is canceled according to our Terms and Conditions, but you have already paid for the products, you will receive a full refund without interest.
7.2. All prices can be in euros, and include VAT. The shipping cost will be charged additionally and you will be informed about the cost . Any additional charges that may arise are clearly stated and included in the “Total Cost”.
7.3 The Services may contain typographical errors or other errors or inaccuracies and may not be complete or up to date. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the Website without prior notice. We also reserve the right to refuse to execute any orders you have submitted based on information contained in the Services and may contain errors or inaccuracies, including, among other things, such as errors, inaccuracies or uninformed information about prices, shipping, payment terms or return policies.
8. Delivery policy
8.1. Our company provides you with convenience alternative ways of receiving and delivering products. When requesting your order, you are asked to choose how you wish to receive or have the products you have ordered sent to you. Depending on the way you choose, the total final cost of your order is determined, according to which the payment will be made and which will be included in the order confirmation.
8.2. Time, Method, Place Receipt / Delivery
O Delay from delivery of your order, defined before its finalization.
1 ) In case you wish the order to be sent to a delivery address that you will declare to us (there is also the possibility of multiple delivery see paragraph 8.2.ii d below) then the delivery will be made:
a) with a cooperating transport company, ie the General Post Office for the deliveries for Greece and for the international deliveries (only within the EU) ELTA Courier for the deliveries for Greece except the area defined at the boundaries of the ring in the center of Athens which includes the boundaries described in the detailed list or paragraph 8.2. ii b. Our company and its partners take all the necessary measures for the timely transfer of the order to the buyer within the basic delivery schedule of each transport company. We can guarantee neither the arrival time nor the exact delivery time of the products of the order, as they depend on the transport companies with which we cooperate. Our company is not responsible for any delays due to force majeure or accidental events or events that are beyond its control. In case of any delays our company will make every effort to contact you as referred to in articles 6.5ii) and 6.12 above. Our company is responsible for the proper delivery of your order to the carrier, and from the delivery the risk is transferred to the buyer according to article 524 of the Civil Code. Shipping costs are what is always set by the pricing policy of each transport company, which are solely responsible for shipping charges and which can change prices at any time. The YIAM is not responsible for any such change in prices. d) Gift orders: You can also order one or more gifts and send them to any recipient you wish, within the European Union, simply by filling in the special form that you will find on our Website, with the address and details of the recipient, so that the product to be delivered directly to him. You have the possibility of multiple shipments, in different destinations and with multiple recipients without restriction. When sending gift packages to other recipients, make sure that the recipient can receive gift packages and that, in general, the gift will not be considered, for any reason, unwanted or will not be accepted upon delivery, otherwise the product will be shipped at the billing address at the responsibility and expense of the buyer. It is reminded that in case of multiple shipments there is no possibility of payment by cash on delivery. e) It is clarified that in case of receipt by deposit in an account, as well as in case of delivery by cash on delivery, our company retains ownership of the purchased products until the full and complete payment and payment of the purchase price.
g) Please note that deliveries are made only within working days (Monday – Friday except holidays) between (9.00 – 19.00 local time,
and the estimated delivery time from the registration of the order is from 1 to 10 working days.
f) Without prejudice to any specific shipping and delivery charges expressly provided for in a product posted on our website, the general pricing policy is as follows:
i) Shipping costs for orders within the European Union will be automatically calculated at page of the shopping cart (depending on the volumetric weight of each order) and will be included in your order request before completion and payment. For orders delivered to inaccessible destinations, or otherwise inaccessible areas, the cost, depending on the volumetric weight of each order, is calculated according to the charges of the transport company. You can easily find out if your shipping address is considered an inaccessible destination by putting shipping details in your shopping cart.
iii) For shipments throughout the rest of Greece, with General Postage the shipping cost will be automatically calculated on the page of the shopping cart (depending on the address and volumetric data of each order) and will be included in your order request before completion and payment. In addition to the higher cost for orders delivered to inaccessible or island destinations, or otherwise inaccessible or island destinations, there will be an additional “inaccessible or island destination charge” (depending on the volumetric weight of each order), according to the transport company’s charges. You can easily find out if your shipping address is considered an inaccessible destination by putting shipping details in your shopping cart.
iv) In case of sending gift baskets, there is always a separate shipping charge per composition. More specifically, for orders that include gift compositions, there will be a separate shipping charge for sending the gift composition and a separate charge for the rest of the order, (if of course there is). The charge will be automatically calculated on the shopping cart page (depending on the volumetric weight of each order), and will be included in your order request before completion and payment.
Please note that all of the above values are subject to change at any time.
8.3 . If at the time of delivery you are not at the delivery address to receive your package, the distributor will leave you an information note with instructions on how to receive your order (and if supported by the specific Courier company ). In this case the risk of loss or damage of the goods is transferred to the buyer taking into account their vulnerable nature as explicitly mentioned in Article 6.9 above. The distributor will try to deliver the product to you up to 3 times (and if it is supported by the specific Courier company ), otherwise it will remain at the distributor’s premises at your own risk and expense and under the general conditions of storage of the carrier. In case you have declared payment by cash on delivery and you do not contact our Customer Service Department through the section for the receipt of the product within 3 days from the failed delivery attempt to you, your order will be automatically canceled.
8.4 . i) In addition, keep in mind that products delivered outside the European Union may be subject to customs clearance and related costs, and may be subject to charges and other costs imposed by national law, for which the company is not responsible. . We can not know in advance what these charges may be, on the contrary, the consumer has more opportunities to know or be informed about them or, at least, about the possibility of their existence and for this reason we recommend that you have checked the possibility. this before placing any order from our website.
ii) Each country has its own customs policy, so it is recommended that you contact your local customs office first for further information. At the same time, keep in mind that, when ordering from our website, you are considered to be importing the products and you must comply with all laws and regulations of the country where the products are received.
iii) Shipping costs to international destinations (outside the European Union) depend on the volumetric weight of each product and the destination. As we process your order, you will receive prior notice of these details so that you are fully and properly informed of the costs involved in delivering your order.
8.5 . If the product of the order is not available due to force majeure for more than 30 days (after the confirmation of the order) as all indicative and not restrictive due to production shortages, our Customer Service Department will contact the customer to address the problem. . Initially, a substitute product will be suggested. If the customer does not agree to proceed with another purchase, a full refund will be offered within 30 days, free of charge.
10.1. In order to provide you with the best and most complete service, our company has a choice of payment methods for the products you are interested in buying. In this context, it is possible to choose, as mentioned below, the method of payment for the products you do not differ to buy, ie a ) through a third partner online payment provider such as e.g. PayPal , a ) by cash on delivery only within Greece, b ) by deposit in the bank account of the company. c) payment by debit / credit card. Please note that it is not possible to combine different payment methods for an order.
10.2. Specifically, we accept payments by cards VISA, VISA Debit , MasterCard , Maestro , via PayPal ,. Cash on delivery but ONLY within Greece We also accept as a method of payment a deposit in the bank account of the company. It is clarified that we do not accept checks as a means of payment for purchases.
10.4 . Please note that payment upon receipt of the order at your place “COD” COD is valid only in Greece without additional charge within the area defined at the ring limits in the center of Athens which includes the limits described in the detailed list and with additional charge throughout the rest of Greece € 4.50 (including VAT). Pay only in cash and only in euros to the employee of our company, upon delivery of your order at your place, after first checking the product / products you receive. Cash on delivery can not be used in multiple deliveries.
10.5 . According to the current tax provisions, documents worth more than € 500 to individuals (Retail Receipt) and to professionals / companies (Sales Invoice) should be paid ONLY in the following ways:
Charge for debit card
P. AYMENT through PayPal Bank Deposit
11.1. Our goal is to ensure the absolute satisfaction of the customer. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, contact our Customer Service Department immediately through the Contact Us section for more details. Also read Article 8 on Delivery Policy which governs refund issues and applies in its entirety hereof.
11.2. Those users who make purchases and sales from our online store as consumers can withdraw from the purchase and sale within 14 days from the receipt of their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the withdrawal statement together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product.
a) As our products include products that can be altered or expire soon, or that are vulnerable and therefore sensitive products, we inform you that these products are explicitly excluded by law from the right of withdrawal. Products that you can NOT return due to unjustified withdrawal are listed in detail in the list of products excluded from withdrawal by clicking here.
Please note that the criteria for determining products excluded from the possibility of withdrawal can be defined by law, such as the fragile nature of the products, their ease of deterioration or their short expiration date, and have been determined on the basis of standard practice and declarations. and relevant maintenance and preservation instructions of the manufacturers, as they appear on the markings on the product labels.
11.3. In case you exercise your right to withdraw from the purchase of a product that is not excluded, then for the withdrawal of products purchased from our online store, the following applies:
a) Returns must be made no later than 14 days after the exercise of your right of withdrawal (ie by sending the relevant e-mail (e- mai l) provided for in Article 11.2.) at your own risk and expense exclusively to our laboratory in Agia Larissa b) In order to receive a return, the product you send to receive from our company must be in the condition received, not used, complete with the original packaging intact together with all the documents that accompanied the product and that the correct maintenance conditions have been maintained.
12. Change / cancel order
12.1. Change or cancellation of an order is accepted only if the Order Confirmation has not been sent, ie the order has not been completed. Be careful as it is pointed out that after the confirmation of the order it is NOT possible to change the declared delivery address for any reason, for security reasons (anti-fraud).
12.2. You may, if you are a consumer, exercise the right of withdrawal provided for in Article 11 above or the product return procedure provided for in Article 13.
12.3 In case of any problem, contact our Customer Service Department for further details through the contact section
13. Returns in case of actual defect or lack of agreed capacity
13.1 Our goal is to ensure the absolute satisfaction of the customer. However, if you receive a defective product through our fault or if any other problem arises through our fault, contact our Customer Service Department immediately through the Contact Us section for more details.
13.2. In all cases of return of products due to a found real defect or found lack of agreed quality through our fault, purchased from our online store, the following applies:
i) Returns are made exclusively to the food laboratory, Agia Larissa 40003 Greece. The receipt of the product from our Company will be done only by our cooperating carrier after first contacting our Customer Service Department through the CONTACT section to inform us about the identified problem that has occurred in a specific product. The return of the product to be returned will be done exclusively by the delivery address that you had stated when placing your order. ii) In order for a return to be accepted, the product must be in the condition received, unused, complete with its original packaging intact and the correct storage conditions maintained. iii). The returned products must be accompanied by: With the Retail Receipt / Sales Invoice or the Delivery Note. We emphasize that if there is no one of the above documents accompanying the product, your request can not be met and the product will not be received by our Company.
14.1. The content of this Website (regarding the posted products and the offered Services) is provided without guarantees, conditions or other guarantees for its accuracy. Unless expressly stated otherwise, to the extent permitted by law, Yiam hereby expressly excludes any terms, warranties and other terms which may otherwise be inferred from applicable law and will not be liable for any damages. including, but not limited to, direct, indirect, specific, consequential, punishable or incidental damages, or losses for loss of use, profits, data or other assets, damage to reputation or reputation, or the cost of providing substitute products and services, resulting from or related to the use, inability to use, operation or failures of this Website or the Linked Websites and any material posted therein, whether or not such damages could have been foreseen or arise under the contract, the performance of the from our website, from the products of our website or by tort, based on the isch legislation or otherwise. Also not responsible if you are entitled to reimbursement of all or part of the consideration for any delay of partner providers of payment services for the execution of the relevant order that Yiam is timely given.
14.2. We are not responsible for any loss or damage that may result from a denial of service attack, viruses or other technologically harmful material that may contaminate your hardware, your software, your data or other proprietary material as a result of your use of this Website. or the download of any material posted on this or any Website linked to it.
14.3. The company and its partners make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, content and transactions in Yiam are carried out smoothly and without interruption and the high level of security is maintained. However, it is not responsible in the event that for any reason, including negligence, Yiam is shut down or becomes difficult and / or inaccessible to access and / or, despite security measures, “viruses” or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or stealing information about users’ personal data . Also we are not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, and for reasons due to technical or other failure of the network or to force majeure or tych flag events.
15. Link to this Website
You may link to our homepage, provided you act in a fair and lawful manner, without harming or exploiting our reputation, but you may not create a link that implies any kind of relationship with us, or endorsement or endorsement by us where it does not exist. You must not link to any Website that is not owned by you. This Website may not be placed in a frame on any other website nor may you link to any part of this Website other than the homepage. We reserve the right to remove the connection license without prior notice.
16 . Compensation
17 . Amendment
The Yiam has the right, in its sole discretion, at any time and without notice to amend, remove or change the Services and / or any page of this Website.
18 . Nullity
If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected – all other terms will remain in full force and effect. In any case, if possible, it is possible for a term / sub- term or part of a term / sub- term to be considered separately in order to validate the rest, the term will be interpreted accordingly. Otherwise, you agree that the term must be corrected and interpreted to be as close as possible to the original meaning of the term / sub- term, in accordance with the law.
19 . Contact
19 .1 We always value our customer feedback or other suggestions about our Website and Yiam , but you understand that the fact that we use them does not imply any obligation to use or compensate you for it (just as you do not) you have no obligation to send them to us). By submitting any material to us, you agree to use Yiam in accordance with these Terms and Conditions. If you do not wish to grant Yiam the above mentioned license in connection with these terms, do not submit or post any material on the Website or Yiam , otherwise we conclude that you have accepted our Terms and Conditions.
19 .2. When you visit the Website or send us emails (e- mai l), communicating with us electronically. We will contact you via email (e- mail ) or by posting announcements on the Website. Under the agreement, you agree to receive electronic communications from us, as well as that all agreements, announcements, notifications and other communications that we provide to you electronically meet all legal written communication requirements.
We implement a grievance management process in order to try to resolve any dispute that may arise. If you have any complaints or comments, contact our Customer Service Department immediately via the Contact Us section
20 . Social media ( social media )
The Website provides you with the option to interact with social media, ie with the “Like” options of Facebook , Instagram , and more. These features may allow access to and / or connection to your social media accounts. We do not control these social media services and your profiles on them and we may not change your privacy settings on these services or set rules about how you use your personal information in these services. These issues can only check you and the providers of social networking services, not Yiam . Before using any such feature available on our Website, we recommend that you read all policies and information about the respective social media services to be better informed about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features contained on their platform.
21 . Resignation
2 1 .1 To the extent permitted, we hereby disclaim liability for any claims, losses, claims or damages of any kind on the Website or the data appearing on it, including, without limitation, direct, indirect, incidental or consequential losses or losses, whether they arise from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, whether or not Yiam was notified of the possibility of such losses or not. The above will apply whether these claims, losses or damages arise out of tort, under the contract, negligence, under applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Always keep in mind that our website is provided “as is”. Therefore, access to it is the sole responsibility of the visitor / user.
22 . Applicable law and jurisdiction
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, like us, that you are under the exclusive jurisdiction of the courts of Athens in Greece, Europe.
23. The whole contract
23 .2. In case any term of the contract is deemed abusive or canceled, this does not include the other terms of the contract that are still valid and binding on the parties.
2 3 .3 Any delay exercise by the parties of part or all of the rights under these terms does not entail weakening or waiver of this right which may be exercised at any time at a later stage and throughout the reasonable judgment of the recipient.
P. Security OLICY
1.1 The Yiam (hereinafter referred to as “we”, “us” or “” us) fully committed to protecting the privacy of visitors to the website and its customers. We will not disclose customer information to third parties unless absolutely necessary to provide you with a service, such as e.g. for the delivery needs of a product, to carry out the necessary credit and security checks and in the context of search and customer profile procedures under the terms of this Policy as well as with your consent or where required by law to do so such as after a prosecutor order, court decision, etc. Yiam will treat the personal data available to it by the users of the Website www . yiam . gr (hereinafter referred to as the “Website”), in accordance with all relevant laws of the European Union (EU) and Greece regarding data protection.
1.2 . When using the Site, you are responsible for maintaining the confidentiality of your account information and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur in your account or password. You must take all necessary steps to ensure that your password remains confidential and secure. Additionally, if for any reason you believe that someone else knows your password or that is used or is likely code be used without your consent, you must immediately contact the Department of Support As our Customer through communication , otherwise liable themselves for any activity performed by your user code until the time of the company’s information point. In any case, the burden of proof always bring the State claiming any lack of identification and not the Company. You can change your password opoiad ipote time through the My Account section on the website of Yiam . We recommend that you regularly change your password, ie approximately every six months.
1. 3 . Make sure the information you provide to us is correct, true, up-to- date and complete and let us know immediately of any changes to the details you entered when you registered. In case of registration of a legal entity, the name of the contact person must be mentioned as well as its full name. The Yiam based on the user’s statements about his person and no responsibility for them.
1. 4 . The Yiam reserves the right to deny access to the Site, to terminate accounts, remove or edit content, or cancel orders at its discretion.
1. 5 . Please note that the username chosen by the member should not be illegal such as e.g. vulgar, derogatory or indecent in any way or infringing on intellectual or industrial property rights or other rights of third parties. Additionally, the user name should not contain indications for email addresses (e- mai l) or internet, personal contact / contact details of the user or impair any rights of third parties.
2. What personal data do we collect and process?
2.1. Your personal data that we collect and process is always relevant and appropriate to the fulfillment of our obligations to you and the execution of purchases and sales from our website.
2.2. In particular, the data we collect are: a) predefined data during your registration as a member, as well as in other fields of our website such as name, surname, address, date of birth of the member, gender, telephone number, e-mail address (e- mai l), member name, member code. From this data what is optional is declared by you at your sole discretion at your discretion.
b) Address electronic mail (e- mai your l) in case you subscribe to the list to receive newsletters / newsletters from us (without simultaneously register as our member).
c) You also state the personal data which are relevant and convenient for the execution of your specific purchase each time, such as the full delivery address, the full invoicing address, the details regarding the payment.
g) finally communication data such as e.g. IP address which are technically necessary for your navigation on our website and / or for making purchases, which are kept for as long as the law provides for companies like ours. (Law 2742/1997, Law 3471/2006, as the relevant provisions apply.)
3. Your consent
3.1. By browsing our website or register your membership on our website or purchasing any product from our website or by signing up to the list of newsletter / newsletter us you agree and consent to this Policy and give us your express consent to the collection and processing of your personal data referred to in Article 2 above.
3.2. In case of purchasing products from our website, provide your consent:
a) By sending a request for order you consent to the receipt at your e-mail address (e- mai l) of the notifications of article 6.12 of the Terms and Conditions , which are a condition for the proper progress of your order.
b) to send you newsletters / newsletters for products and / or services available through our website. You can obtain this consent at any time by contacting our Customer Support Department through the Contact Us section or by clicking on the “unsubscribe” link in any of our email communications (e- mai l).
3.3. Subject to receiving the notices referred to in Article 6.12 of the Terms and Conditions for the execution of your order (new, modified, upon return or withdrawal), in any case you can at any time withdraw your consent to the collection and processing of part or of all your personal data as analyzed in Article 2 above as follows:
(a) for the personal data referred to in Article 2.2. a) above with your deletion from a member of our website
(b) for the personal data referred to in Article 2.2. b) above by deleting you from the list of our company newsletter / newsletter at any time in the manner referred to in Article 4.2. below.
(c) for the personal data referred to in Article 2.2.
3.4. The Yiam not store data and credit card details, which are managed safely and on his own responsibility solely the provider of payment services through the website which is processed and the execution of payments. The same applies to payment data used by online payment providers such as e.g. The PayPal .
3.5. However, in case of notification by the member, which is made only to our competent authorized employees, as they are the only ones who have access to any information of your transactions that is necessary for the processing of your request, postal savings account and / or bank information. , the member agrees that Yiam will use this information for all possible refunds to the member such as e.g. in case of his withdrawal. For the refunds of money made to the credit cards of the members or to accounts that the members maintain in online payment providers such as e.g. The PayPal , responsible for the relevant processing of such data is the sole cooperating banks (issuing and receiving) or third party online provider payment such The PayPal .
3.6. The Yiam in no way responsible for the actions on your personal data third party websites from which you linked or accessed the website of Yiam .
4. Communication and Marketing
All Yiam members can withdraw their consent to the use of their personal data and choose not to receive marketing communications ( newsletters ). If you wish to stop receiving marketing communications ( newsletters ) from us and / or selected third parties, you must select it from the My Account section of the Website ». You can visit the ” MyAccount ” section after registering and logging in or clicking the “unsubscribe” link in any of our email communications (e- mai l).
The cookies are small files containing information that is sent to your computer, your mobile phone or other devices when you visit a website and recognize your device on subsequent visits. These file types perform different functions such as to remember your preferences and the products you have chosen to help improve your experience on the site, as well as trying to ensure that advertisements or promotions that you see on the internet are related to your interests . Our simple navigation on the Website requires the prior acceptance of cookies from you. The use of technology of cookies is necessary to access the functions of the site, with your consent, which provide us with your registration as a member or list of newsletters / newsletters but we do not make the processing of personal data stored in that’s all. H use of this technology is in accordance with the Law. 3471 on “Privacy & Other Community . Life Electronic Communications “and Law 2472/1997 concerning” protection of individuals against the processing of personal data. ” The « cookies they” do not cause damage to computer users and the files kept on them. The cookiesmas separated into two categories, which are briefly described below. If you wish to avoid installing new cookies or delete existing follow the procedure described in detail below. If, however, prevent installation and / or deletion of those agreeing that may result technical problems during your navigation on our site and / or the performance of your transactions ( pre-contractual and / or on their completion) and / or do not appear correctly and integrated all of our website data and information.
Category 1: Strictly necessary cookies
These cookies are necessary in order for the website to be able to provide the services you have requested, such as memorizing the products you have in your shopping cart, which will remain there for 7 days after the last update of your cart and will then be deleted.
Category 2: Functionality cookies
These cookies memorize your choices, such as those related to language, and search parameters, such as size, cuisines, recipes, product origins, etc. They can be used to customize your experience and visits to better suit in your choices, but also to like them more. In addition, the information collected on an anonymous basis by many users allows us to improve the way the website works. We recommend that you change the settings in your browser so that cookies are not stored on your computer without your explicit consent.
InternetExplorer 7.0+, 8.0+, 9.0+
To prevent the installation of new cookies
To delete existing cookies
Internet Explorer 8.0+
To prevent the installation of new cookies
To delete existing cookies
Internet Explorer 7.0+
To prevent the installation of new cookies
To delete existing cookies
Firefox 2.0+, 3.0+, 4.0+
To prevent the installation of new cookies
To delete existing cookies
To prevent the installation of new cookies
To delete existing cookies
To prevent the installation of new cookies and delete existing ones
Although we update the above on a regular basis, however, the above information is provided solely for your convenience and there may be new updates available, which you must check and cross-check yourself. In any case, each user / member is responsible for the successful deletion or prohibition of the installation of cookies on their computer
6. Website statistics
6.1 We may collect and process for statistical purposes or in order to improve your experience on our website:
6.3. If you need more information on how to collect and process your personal data and the above information you can contact our Customer Support Department through the CONTACT section
7. Taking care of the security of your data
7.1. Our Company uses automated systems to carry out necessary checks to combat fraud and for this reason we may use the personal information you have provided to us in the context of sampling checks by technical means. The member agrees that in case of reasonable information required by the occasion, Yiam will have the right to collect, process and use that data, which is necessary to disclose any illegal or unconventional use of Yiam . This information may be disclosed to a credit or fraud prevention information provider, which may keep a record of this information. This only applies to verification of your identity (no credit check is performed and your creditworthiness is not affected).
7.3. We take all necessary steps to ensure the security of personal data and activities that we collect as provided in this Policy and during the use of the website. However, it is pointed out that in particular the transmission of information via the Internet is not completely secure. We will make every effort to protect your personal data, but we can not guarantee the security of the data transmitted on our website (any transmission is at your own risk). From the moment we receive your information, we use strict procedures and security features in our efforts to prevent unauthorized use.
7.4. To protect your data, Yiam uses Siteground– certified SSL ( Secure Sockets Layer ) technology .
The Yiam uses digital certificates SSL Siteground .
the Siteground shows the signal with the green padlock in the upper left corner of your browser,
The protection of the above technology ensures that any data you enter on our Website are transmitted encrypted. Following the process of identifying the message and the server ., Our customers can rest assured, already from the search, that browsing our Website and purchasing products from it are protected.
7. 5 .Credit card details transmitted from our Website to credit card clearing companies are governed by the rules set by the Security Standards Board of the Payment Card Industry ( PCI DSS ). The mission of this Council is “to enhance the security of payment account data, fostering knowledge and education in the Security Standards PCI» .The Council was established by AmericanExpress , DiscoverFinancialServices , JCBInternational , MasterCardWorldwidekaiVisaInc .. For more information on the Standards Council Payment Card Industry Security, visit its website, www.pcisecuritystandards.org .
8. Under no circumstances do we keep a record of your credit card details.
8.1. In accordance with the above, our Website does not store any credit / debit card details you enter when submitting your order, nor are they recorded in case of a telephone order (see Terms and Conditions chapter 6.14). Before approving any transaction, you link directly to a hyperlink to another website that uses an online credit card clearing technology under the responsibility of Piraeus Bank SA . This means that our Website does not use, for any reason, any credit / debit card information you have entered, as these are not visible on it.
8.2. Please note that we can not guarantee the security of data, information, etc. which we receive via email (e- mai l). Therefore, you should NOT send us information and payment details by e-mail (e- mai l). However, in case you choose to disclose your details to us as an indication due to a telephone order, you provide us with your explicit consent to use them exclusively for the repayment of your order, while our company does not store this information at all.
8.3. When you choose to pay with PayPal , your payment is subject to the PayPal Terms and Conditions , and to the issues of personal data collected by this company under the relevant agreement you have accepted when you register for this service.
9. Disclosure of your information
We may disclose your personal information to any company in our group. We may also disclose your personal information to third parties:
10. Third party websites
You may find on our Website links to and from the Websites of our affiliate networks, advertisers and other third parties. These Websites have their own privacy policies and we do not accept any responsibility for them, nor do we guarantee the correct or legal use of your personal data by them. Therefore, if you visit a link to any of these Websites, we strongly recommend that you read them. policies before entering any personal data on these Websites.
11. Check your details
11.1. If you wish to have access and / or information about your information that you have submitted to Yiam , you can contact our Customer Support Department through the section . CONTACT In the same way you can exercise your right of objection.
11.2. As part of the security procedures we follow, we may request user IDs as stated on our website before we provide you with any information, to confirm your identity and to secure you. You must care about the security of your information, and you will be liable for any action in response to realize someone’s request using the email address (e- mai l) and your password. We strongly recommend that you do not allow your browser to store your password, as this would allow other people using your computer to access your personal data.
12. Termination of participation as a member
In case you wish to unsubscribe from a member of our Website, you can contact our Customer Support Department through the CONTACT section
. If you unsubscribe from our member, we will also delete any personal data you have provided to us until you unsubscribe as a Yiam member . Exceptionally, you consent to the storage and use of your personal data after the end of your participation in Yiam for the configuration of the statistics of our Website (after they have first become anonymous) as well as in case of pending order or financial or other pending between of our company and you and until its complete and complete settlement / satisfaction.
13. Contact us
13.1 Yiam (see postal address below) is responsible for processing your data under Act 2472/1997 for the Protection of the individual against the processing of personal data (hereinafter referred to as “the Law”) which is carried out under this Policy.
13.2. You have the right to access the information held by Yiam about you and you may exercise this right in accordance with the Law. You can request a free access, however, depending on the personal information you request, we may charge an amount to cover the cost of providing the details of the information we have. We will inform you of the possibility of such charges upon receipt of your access request and we will wait for your confirmation to continue the process and payment of this amount.
13.3. It is always our pleasure to communicate with our customers and any complaints are always welcome. We always value your time to provide us with feedback information which helps us to ensure that our customers are completely satisfied, as we wish you to visit our Website again and also to recommend us to your family and friends. If you have any questions or comments about the above, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Yiam Family Customer Support Department via email ( live mail ), live chat, by phone or even in writing, we will be happy to answer any questions you may have. Please note that all telephone calls may be recorded for educational, security or service control purposes. Finally, a record of all live chats or emails sent (e- mai l) is kept for tracking purposes and for statistical purposes.
13.4. Our Customer Support Department provides support services only in English and Greek.
You can also send us a written letter to:
Yiam Food Lab
Agia Larissa Greece
Occasionally, we can configure Data Protection Policy. All changes will be published on this page.